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Saif Grocery Store 521 Ring Park Lane Edmore, MI 48829 June 10, 2018 Ms. Ashley Smith 99 Crown Circle Allenton, MI 48002 Dear Ms. Smith, This is to inform you that some of Saif Grocery Store’s recent grocery items purchased by you have been in poor conditions. This is because of the issues which our store has been having with the system of refrigeration. There have been complaints made by you and other customers about the poor quality of some of our grocery products.